--- title: Set Custom Expiration for Membership Credits description: custom expiration --- [Skip to content](https://support.hapana.com/kb/article/514#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) # Set Custom Expiration for Membership Credits ## Overview You can now set **custom expiration periods** for session credits in memberships, offering greater flexibility and improved member satisfaction. Previously, all credits expired at the next billing cycle, but with this update, you can roll over unused credits across billing periods, letting members get the full value of their membership. --- ## Prerequisites - Admin access to **Core** - A membership with **limited session credits** (not unlimited) - The update applies to **Memberships only** (not Packages) > Tip: This setting will not appear for unlimited credit memberships or packages. --- ### Step 1 – Navigate to Membership Configuration - Log in to [core.hapana.com](https://core.hapana.com/) - Go to **Payments \> Retail Configuration \> Memberships** - Click **Add** to create a new membership or the **pencil icon** to edit an existing one ![Article image](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759441440307_a1c09fc9_image-20250519135741-56-1.png) --- ### Step 2 – Configure the Credit Expiration Option - Scroll to the **Credits** section and select **Limited**![Article image](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759441442141_25a72d52_image-20250519135754-57-1.png) - Under **Credit Expiration**, choose between: - **Expires on Next Allocation** (default) - **Custom Expiration** ![Article image](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759441443810_e4d88acf_image-20250519135807-58-1.png) --- ### Step 3 – Set Custom Expiration Period - If you selected **Custom Expiration**, enter: - An **integer value** (e.g. 2) - A **time unit**: days, weeks, or months - Example: "2 weeks" = Credits valid for 14 days after allocation > Tip: This allows members to use their credits even beyond the next billing cycle. --- ### Step 4 – Save and Apply the Membership - Click **Save** to apply the changes![Article image](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759441445542_399f9418_image-20250519135830-59-1.png) - Proceed to **sell the membership** via **Payments \> New Sale**![Article image](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759441447214_e9704507_image-20250519135842-60-1.png) - Select the desired **Membership**, choose the **Client**, review the info and proceed to **Checkout**![Article image](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759441449048_8ce3d15e_image-20250519135852-61-1.png) --- ### Step 5 – Verify Credit Expiration After Sale - Once the purchase is made, navigate to **Clients \> Search for Client**![Article image](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759441450580_5d1f2cd9_image-20250519135908-62-1.png) - Click on the **Payments** tab![Article image](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759441452259_ce0ab3eb_image-20250519135924-63-1.png) - Click **View History** for the relevant membership![Article image](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759441453975_6432a980_image-20250519140030-64-1.png) - Confirm that expiration dates are set **beyond the next allocation**![Article image](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759441455517_f836c40f_image-20250519140049-65-1.png) > Tip: Expiration data also appears for clients in the branded App under More \> My Packages \> Details --- ## Expected Outcome Credits will now have a defined, customized expiration window, making it easier for members to use their visits over longer periods while ensuring billing flexibility. --- ## FAQs **Q: Does this apply to packages or unlimited memberships?** A: No. This feature is exclusive to memberships with **limited credits**. Packages and unlimited options are unaffected. **Q: What happens if I don’t change anything?** A: All existing memberships will default to **Expires on Next Allocation**, preserving current behavior. **Q: Can clients see their new expiration dates?** A: Yes! Expiration is shown in their branded app under **More \> My Packages \> Details**. --- **Need help?** Reach out to our support team via [support@hapana.com](mailto:support@hapana.com) - [Member Management](https://support.hapana.com/member-management?hsLang=en#main-content) - [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) - [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) - [Edit Profile](https://support.hapana.com/member-management?hsLang=en#edit-profile) - [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) - [Other](https://support.hapana.com/member-management?hsLang=en#other) - [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) - [Client Page](https://support.hapana.com/member-management?hsLang=en#client-page) - [General](https://support.hapana.com/member-management?hsLang=en#general) - [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) - [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) - [Team Settings](https://support.hapana.com/member-management?hsLang=en#team-settings) - [Hapana Member Access Control (MAC) Doors](https://support.hapana.com/member-management?hsLang=en#hapana-member-access-control-mac-doors) - [Cash Drawer](https://support.hapana.com/member-management?hsLang=en#cash-drawer) - [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en#main-content) - [App](https://support.hapana.com/marketing-solutions?hsLang=en#app) - [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) - [Marketing](https://support.hapana.com/marketing-solutions?hsLang=en#marketing) - [Conversations](https://support.hapana.com/marketing-solutions?hsLang=en#conversations) - [Settings](https://support.hapana.com/marketing-solutions?hsLang=en#settings) - [Automations](https://support.hapana.com/marketing-solutions?hsLang=en#automations) - [Branded Solutions](https://support.hapana.com/branded-solutions?hsLang=en#main-content) - [Branded App](https://support.hapana.com/branded-solutions?hsLang=en#branded-app) - [Branded Kiosk](https://support.hapana.com/branded-solutions?hsLang=en#branded-kiosk) - [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) - [Website Embed Widgets](https://support.hapana.com/website-embed-widgets?hsLang=en) - [About us](https://hapana.com/about-us/) - [Careers](https://hapana.com/careers/) - [Contact us](https://hapana.com/contact-us/) - [Privacy policy](https://hapana.com/privacy-policy/) - [Terms & conditions](https://hapana.com/terms-and-conditions/) [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png "email-logo.png")](http://hapana.com?hsLang=en) Copyright © 2025, Hapana