--- title: Brand Controls | Managing FAQs description: Brand Controls FAQs --- [Skip to content](https://support.hapana.com/kb/article/580#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) # Brand Controls | Managing FAQs **Overview** This guide shows how to view, edit, delete, and add FAQs using Brand Controls. FAQs help answer common questions across client-facing platforms and can be customized with links and rich text formatting.   **Step-by-Step Instructions** 1\. Log in to your custom BRANDs URL and click the **Controls** icon.    ![Step 1 screenshot](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759442116616_3dcbacf6_69e91278-99f2-4439-8675-3222fe12faac-2.png) 2. Once in the Control Center click on the **FAQs **card.  ![Step 2 screenshot](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759442117971_bb45149f_efd6c756-cc27-4b40-8a49-9fb56a25fdc0-2.png) 3\. Search by a specific FAQ by typing in the name or key word ![Step 3 screenshot](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759442119359_2c139e02_28c00dcc-9e52-47b3-a8d1-cd572467e3ee-2.png) 4\. To view or edit a FAQ, click on the eye icon ![Step 4 screenshot](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759442120885_f611bf99_b813a793-44d8-4cca-9355-f0f95b38d661-2.png) 5\. Click on Edit to view the full response ![Step 5 screenshot](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759442122227_df7ec05f_172943ad-a736-4815-b0f1-0b83b05ef363-2.png) 6\. The interface now allows you to add links and customize the response of a FAQ ![Step 7 screenshot](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759442124021_33d95320_72a40f0e-51ca-40ae-a555-12930f049f81-2.png) 8\. Click on **Save URL** ![Step 8 screenshot](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759442126252_86fb0bcd_8caf67d1-cb71-4c08-9ced-8efbde4e7c8d-2.png) 7. Click on **Save changes** to update the FAQ ![Step 9 screenshot](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759442128369_3d511c2f_b6fd5724-c1cf-4455-b849-c477d6987788-2.png) 8\. On the FAQs table, click on the **trash icon** to delete a FAQ ![Step 10 screenshot](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759442130007_73b970c3_09d338f0-ddd5-4cc9-b8b6-fe338159a02b-2.png) 9\. Click on **Delete FAQ** to confirm ![Step 11 screenshot](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759442131325_10cc8ef7_6297d813-e854-457f-a440-c87bc3b87545-2.png) 10\. To add a new FAQ click on **Add new FAQ** ![Step 12 screenshot](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759442133001_42b07ee6_626b11dd-a06a-4bf4-ae7e-21f8b56c67bd-2.png) 11\. Type in the header of the question ![Step 13 screenshot](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759442134418_bb5501b4_ae41d589-adb1-4ac7-9233-f94cb0e2ad9c-2.png) 12\. Type in the response and user the rich text editor to enhance the message or add an important link ![Step 14 screenshot](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759442136292_6013f33e_373e89e8-a6fd-418b-b595-942c9c52b3e5-2.png) 13\. Click on **Save FAQ** to have it show up on the FAQs table and on all relevant client interfaces. ![Step 15 screenshot](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759442138148_bd11fab8_0d398ca8-8f81-4556-99fb-9ec97bc9ad94-2.png)   ---   **Troubleshooting / FAQs** **Q: Can I add clickable links in FAQ responses?** A: Yes! Use the link icon in the editor bar, then click **Save URL** after entering your link.   **Q: Where do these FAQs appear for clients?** A: Anywhere your client-facing FAQ widget is embedded — including the branded app and web interfaces. - [Member Management](https://support.hapana.com/member-management?hsLang=en#main-content) - [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) - [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) - [Edit Profile](https://support.hapana.com/member-management?hsLang=en#edit-profile) - [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) - [Other](https://support.hapana.com/member-management?hsLang=en#other) - [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) - [Client Page](https://support.hapana.com/member-management?hsLang=en#client-page) - [General](https://support.hapana.com/member-management?hsLang=en#general) - [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) - [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) - [Team Settings](https://support.hapana.com/member-management?hsLang=en#team-settings) - [Hapana Member Access Control (MAC) Doors](https://support.hapana.com/member-management?hsLang=en#hapana-member-access-control-mac-doors) - [Cash Drawer](https://support.hapana.com/member-management?hsLang=en#cash-drawer) - [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en#main-content) - [App](https://support.hapana.com/marketing-solutions?hsLang=en#app) - [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) - [Marketing](https://support.hapana.com/marketing-solutions?hsLang=en#marketing) - [Conversations](https://support.hapana.com/marketing-solutions?hsLang=en#conversations) - [Settings](https://support.hapana.com/marketing-solutions?hsLang=en#settings) - [Automations](https://support.hapana.com/marketing-solutions?hsLang=en#automations) - [Branded Solutions](https://support.hapana.com/branded-solutions?hsLang=en#main-content) - [Branded App](https://support.hapana.com/branded-solutions?hsLang=en#branded-app) - [Branded Kiosk](https://support.hapana.com/branded-solutions?hsLang=en#branded-kiosk) - [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) - [Website Embed Widgets](https://support.hapana.com/website-embed-widgets?hsLang=en) - [About us](https://hapana.com/about-us/) - [Careers](https://hapana.com/careers/) - [Contact us](https://hapana.com/contact-us/) - [Privacy policy](https://hapana.com/privacy-policy/) - [Terms & conditions](https://hapana.com/terms-and-conditions/) [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png "email-logo.png")](http://hapana.com?hsLang=en) Copyright © 2025, Hapana