---
title: Failed Payments Report | Track Failed Payments by Transaction ID
description: failed payments report
---

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# Failed Payments Report | Track Failed Payments by Transaction ID

**Overview**

You can now see and filter by **Transaction ID** in the **Failed Payments Report** — even when a payment fails due to gateway errors like “Invalid Payment Request.” This gives your team better visibility into what went wrong and helps you take action faster.

 

**Prerequisites**

• Access to **Core \> Reports \> Financial \> Failed Payments Report** 

• Payments processed through a supported gateway

• Reporting or finance permissions enabled

 

**Step-by-Step Instructions**

 

**Open the Failed Payments Report**

• Go to **Core \> Reports \> Financial**

• Click on **Failed Payments**

 

**View the new Transaction ID column**

• Look for the **Transaction ID** column in each row

• This field captures processor-issued IDs — even for errors like “Invalid Payment Request,” if available

 

Tip: If no ID is returned by the gateway, the field will appear blank

 

**Export for Deeper Analysis**

• Click **Export Icon**

• Open the file in Excel or Google Sheets

• Use the Transaction ID column to sort, group, or analyze payment failures

 

![Article image](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759442743040_5d80657e_Track-transaction-IDs-1.png)

![Article image](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759442744664_38d01c9a_Track-transaction-IDs---Simplified-1.png)

 

 

**Troubleshooting / FAQs**

 

**Why is the Transaction ID field blank for some rows?**

Some gateways don’t return an ID for every failure. If nothing is received, the system records a null (blank) value.

 

**Can I see Transaction IDs for past failures?**

No — Transaction IDs are only available for failed payments recorded after this feature was released.

 

**Does every gateway support this?**

Not all gateways return full details for every error. Results may vary based on your payment processor.

 

**Still need help?**

Reach out to our support team via support@hapana.com

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