--- title: How to Suspend a Membership with a Fee description: suspend fee --- [Skip to content](https://support.hapana.com/kb/article/662#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) # How to Suspend a Membership with a Fee ## Overview Do you need to place a membership on hold but still charge a small recurring fee during the suspension? CORE allows you to **suspend a membership with an optional** one-time or recurring charge. This helps hold spots, maintain client engagement, or cover admin costs during a break.   🎥 **Watch the walkthrough**: [Click here to watch on Loom](https://www.loom.com/share/74b5b2d7e9824cd1943ac085bad1d055) Or preview it below:   ## Prerequisites Before you begin: - You must have **admin or billing access** - The client must have an **active membership** - Know your intended **suspension duration** and **fee amount** (if applicable) --- ## Step-by-step instructions --- ### Step 1: Open the client’s membership 1. Go to the **Clients** section 2. Search for and select the client (e.g. “Linda Jones”) 3. You’ll land in the **Payments** tab — click on the **Memberships** section 4. Click the **eye icon 👁️** next to the **Active** membership ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443438790_9b72980b_image-20250521155100-73-1.png?width=2048&height=1273&name=1759443438790_9b72980b_image-20250521155100-73-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443440347_01352997_image-20250521160640-74-1.png?width=2048&height=1273&name=1759443440347_01352997_image-20250521160640-74-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443441934_6f93d70d_image-20250521160655-75-1.png?width=2048&height=1273&name=1759443441934_6f93d70d_image-20250521160655-75-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443443549_8f305a52_image-20250521160706-76-1.png?width=2048&height=1273&name=1759443443549_8f305a52_image-20250521160706-76-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443445129_6b10a0b5_image-20250521160716-77-1.png?width=2048&height=1273&name=1759443445129_6b10a0b5_image-20250521160716-77-1.png) --- ### Step 2: Set the suspension details 1. Click the **pencil icon ✏️** next to **Current Status** 2. From the dropdown, select **Suspended** 3. Choose a **start date** (immediate or future) 4. Choose an **end date**, or leave blank for no end date ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443446774_e6eb568e_image-20250521160731-78-1.png?width=2048&height=1273&name=1759443446774_e6eb568e_image-20250521160731-78-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443448587_4fc2f448_image-20250521160741-79-1.png?width=2048&height=1273&name=1759443448587_4fc2f448_image-20250521160741-79-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443450405_754c3844_image-20250521160752-80-1.png?width=2048&height=1273&name=1759443450405_754c3844_image-20250521160752-80-1.png) --- ### Step 3: Add a suspension fee 1. Under the **Suspension Charges** section, enter the desired amount: - For example, **$30 total** for the suspension period - Or make it **recurring**, e.g., **$10 per week** or **$10 per month** 2. Confirm the frequency and amount ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443452199_b12b93ce_image-20250521160808-81-1.png?width=2048&height=1273&name=1759443452199_b12b93ce_image-20250521160808-81-1.png) --- ### Step 4: Finalize the suspension 1. Click **Update Status** 2. The membership is now suspended with the fee applied according to the settings > ✅ Tip: Recurring suspension fees help offset holding costs while keeping the client tied to the membership. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443453942_bcacd4ed_image-20250521160818-82-1.png?width=2048&height=1273&name=1759443453942_bcacd4ed_image-20250521160818-82-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443455726_d498d782_image-20250521160828-83-1.png?width=2048&height=1273&name=1759443455726_d498d782_image-20250521160828-83-1.png) --- ## Expected outcome The client’s membership will be suspended on the specified dates, and the system will automatically apply the one-time or recurring fee you selected. --- ## FAQs **Q: Can I apply the suspension fee retroactively?** A: No — fees begin based on the suspension start date you set. **Q: Will the client receive an invoice for the fee?** A: Yes — the suspension fee appears in their payment log and can be invoiced like any other transaction. **Q: Can I remove the fee later?** A: Yes — edit the membership again to remove or adjust the suspension charge at any time. --- **Still need help?** Reach out to our support team via [support@hapana.com](mailto:support@hapana.com) - [Member Management](https://support.hapana.com/member-management?hsLang=en#main-content) - [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) - [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) - [Edit Profile](https://support.hapana.com/member-management?hsLang=en#edit-profile) - [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) - [Other](https://support.hapana.com/member-management?hsLang=en#other) - [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) - [Client Page](https://support.hapana.com/member-management?hsLang=en#client-page) - [General](https://support.hapana.com/member-management?hsLang=en#general) - [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) - [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) - [Team Settings](https://support.hapana.com/member-management?hsLang=en#team-settings) - [Hapana Member Access Control (MAC) Doors](https://support.hapana.com/member-management?hsLang=en#hapana-member-access-control-mac-doors) - [Cash Drawer](https://support.hapana.com/member-management?hsLang=en#cash-drawer) - [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en#main-content) - [App](https://support.hapana.com/marketing-solutions?hsLang=en#app) - [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) - [Marketing](https://support.hapana.com/marketing-solutions?hsLang=en#marketing) - [Conversations](https://support.hapana.com/marketing-solutions?hsLang=en#conversations) - [Settings](https://support.hapana.com/marketing-solutions?hsLang=en#settings) - [Automations](https://support.hapana.com/marketing-solutions?hsLang=en#automations) - [Branded Solutions](https://support.hapana.com/branded-solutions?hsLang=en#main-content) - [Branded App](https://support.hapana.com/branded-solutions?hsLang=en#branded-app) - [Branded Kiosk](https://support.hapana.com/branded-solutions?hsLang=en#branded-kiosk) - [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) - [Website Embed Widgets](https://support.hapana.com/website-embed-widgets?hsLang=en) - [About us](https://hapana.com/about-us/) - [Careers](https://hapana.com/careers/) - [Contact us](https://hapana.com/contact-us/) - [Privacy policy](https://hapana.com/privacy-policy/) - [Terms & conditions](https://hapana.com/terms-and-conditions/) [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png "email-logo.png")](http://hapana.com?hsLang=en) Copyright © 2025, Hapana