--- title: Understand and Manage Credit Allocation Schedules description: credit allocation --- [Skip to content](https://support.hapana.com/kb/article/670#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) # Understand and Manage Credit Allocation Schedules ## Overview When you sell a membership or package in CORE, you can control how and when credits are allocated to the client. This is called a **credit allocation schedule**. It defines how many credits the client receives, how often, and when they start — perfect for memberships with limited sessions. This article explains how credit allocation works, how to view it, and what your options are for managing credit timing and availability. 🎥 **Watch the walkthrough**: [Click here to watch on Loom](https://www.loom.com/share/fb72ce55d43a4a74b9acc28d8f52687c) Or preview it below: --- ## Prerequisites Before you begin: - The client must have an active **membership or package** with limited credits - Know the desired start date and credit frequency for the allocation schedule - Admin access to **Client Files** and **Membership Setup** is required --- ## Step-by-step instructions ### Step 1: View a client’s credit allocation schedule 1. Click **Clients** from the top navigation 2. Search for and open the client’s profile 3. Go to the **Memberships** tab 4. Click **View History** under the membership or package You’ll see a schedule showing: - The **number of credits** allocated (e.g. 5 per week) - The **frequency** (e.g. weekly, monthly) - The **credit period start and end dates** > Tip: If a membership is set to unlimited, this schedule will not appear — because there’s no allocation limit. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444253562_32c78c3b_image-20250522134828-41-1.png?width=2048&height=1273&name=1759444253562_32c78c3b_image-20250522134828-41-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444255234_ce5d2f7b_image-20250522134846-42-1.png?width=2048&height=1273&name=1759444255234_ce5d2f7b_image-20250522134846-42-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444256981_19fd6d9c_image-20250522134856-43-1.png?width=2048&height=1273&name=1759444256981_19fd6d9c_image-20250522134856-43-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444258617_b8d7698a_image-20250522134910-44-1.png?width=2048&height=1273&name=1759444258617_b8d7698a_image-20250522134910-44-1.png) --- ### Step 2: Understand how allocation is set Credit allocation is created when the membership or package is sold, based on: 1. The **credit allocation frequency** you define (e.g. 5 credits per week) 2. The **start date** of the allocation period > For example, if you sell a membership on March 3 but set the first credit allocation to begin March 4, the system will reflect that in the schedule ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444260319_3faaf3c1_image-20250522134948-45-1.png?width=2048&height=1273&name=1759444260319_3faaf3c1_image-20250522134948-45-1.png) --- ### Step 3: Make adjustments (if needed) While you can’t directly edit the credit allocation schedule, you have a few manual options: 1. Use the **Update Credits** tool to: - **Add credits** - **Remove credits** 2. Use the **Change Validity Period** option to adjust the timeframe during which the credits are valid > ⚠️ Bulk editing of credit schedules is possible, but not from the individual client screen. Ask your admin or support if you need to apply changes across many members. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444261924_5a23061d_image-20250522135015-46-1.png?width=2048&height=1273&name=1759444261924_5a23061d_image-20250522135015-46-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444263522_24fd3d2c_image-20250522135034-47-1.png?width=2048&height=1273&name=1759444263522_24fd3d2c_image-20250522135034-47-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444265115_5039cc4b_image-20250522135047-48-1.png?width=2048&height=1273&name=1759444265115_5039cc4b_image-20250522135047-48-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444266698_c2d3e4ff_image-20250522135058-49-1.png?width=2048&height=1273&name=1759444266698_c2d3e4ff_image-20250522135058-49-1.png) --- ## Expected Outcome Once the membership is sold, CORE automatically allocates credits based on your setup. You’ll be able to track how many credits were assigned, when they activate, and when they expire — helping you manage member usage and class availability. --- ## FAQs **Q: Can I change the credit schedule after it's created?** A: Not directly. You can only adjust individual credit counts or change the validity window. **Q: What happens if the activation date is in the future?** A: Credits will appear in the allocation schedule starting from that future date, not the sale date. **Q: Do unlimited memberships show allocation schedules?** A: No — these clients have open access and don't require allocation tracking. --- **Still need help?** Reach out to our support team via [support@hapana.com](mailto:support@hapana.com)   - [Member Management](https://support.hapana.com/member-management?hsLang=en#main-content) - [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) - [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) - [Edit Profile](https://support.hapana.com/member-management?hsLang=en#edit-profile) - [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) - [Other](https://support.hapana.com/member-management?hsLang=en#other) - [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) - [Client Page](https://support.hapana.com/member-management?hsLang=en#client-page) - [General](https://support.hapana.com/member-management?hsLang=en#general) - [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) - [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) - [Team Settings](https://support.hapana.com/member-management?hsLang=en#team-settings) - [Hapana Member Access Control (MAC) Doors](https://support.hapana.com/member-management?hsLang=en#hapana-member-access-control-mac-doors) - [Cash Drawer](https://support.hapana.com/member-management?hsLang=en#cash-drawer) - [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en#main-content) - [App](https://support.hapana.com/marketing-solutions?hsLang=en#app) - [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) - [Marketing](https://support.hapana.com/marketing-solutions?hsLang=en#marketing) - [Conversations](https://support.hapana.com/marketing-solutions?hsLang=en#conversations) - [Settings](https://support.hapana.com/marketing-solutions?hsLang=en#settings) - [Automations](https://support.hapana.com/marketing-solutions?hsLang=en#automations) - [Branded Solutions](https://support.hapana.com/branded-solutions?hsLang=en#main-content) - [Branded App](https://support.hapana.com/branded-solutions?hsLang=en#branded-app) - [Branded Kiosk](https://support.hapana.com/branded-solutions?hsLang=en#branded-kiosk) - [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) - [Website Embed Widgets](https://support.hapana.com/website-embed-widgets?hsLang=en) - [About us](https://hapana.com/about-us/) - [Careers](https://hapana.com/careers/) - [Contact us](https://hapana.com/contact-us/) - [Privacy policy](https://hapana.com/privacy-policy/) - [Terms & conditions](https://hapana.com/terms-and-conditions/) [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png "email-logo.png")](http://hapana.com?hsLang=en) Copyright © 2025, Hapana