--- title: How to Set Up Your Email Configurations and Communication Blackout Times description: Email configurations and communication blackout times --- [Skip to content](https://support.hapana.com/kb/article/691#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) # How to Set Up Your Email Configurations and Communication Blackout Times ## Overview Setting up your email configurations ensures that automated messages are sent from the correct name and address — and at the right times. You’ll also be able to set blackout periods to prevent clients from receiving late-night emails or SMS messages. 🎥 **Watch the walkthrough**: [Click here to watch on Loom](https://www.loom.com/share/a6e6cf34de644033910b82df12c60956) Or preview it below: --- ## Prerequisites Before you begin: - Make sure you have **admin access** to **Account Settings** - Have your **business email address** and **sender name** ready - Decide when you want automated messages to **pause overnight** --- ## Step-by-step Instructions ### Step 1: Open your email configuration settings 1. Click your **Location Name** at the top of your dashboard 2. Go to **Account Settings \> Configurations** 3. Scroll to **Custom Emails Triggered by Hapana** 4. Click **Edit** ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445035245_1b67e834_image-20250523160225-271-1.png?width=2048&height=1273&name=1759445035245_1b67e834_image-20250523160225-271-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445036827_73233232_image-20250523160237-272-1.png?width=2048&height=1273&name=1759445036827_73233232_image-20250523160237-272-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445038443_8236ad0f_image-20250523160247-273-1.png?width=2048&height=1273&name=1759445038443_8236ad0f_image-20250523160247-273-1.png) --- ### Step 2: Access email configuration options 1. Find the **cogwheel icon** labeled **Email Configurations** 2. Click the icon to open your default email settings ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445041800_6f6f8250_image-20250523160257-274-1.png?width=2048&height=1273&name=1759445041800_6f6f8250_image-20250523160257-274-1.png) --- ### Step 3: Confirm sender name and email 1. Make sure the **Sender Name** and **Email Address** are correct 2. These details will appear in the “From” field when clients receive automated messages ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445044785_74e90a22_image-20250523160309-275-1.png?width=2048&height=1273&name=1759445044785_74e90a22_image-20250523160309-275-1.png) > Tip: Double-check this during onboarding — especially if you're using a shared or placeholder email. --- ### Step 4: Set up communication blackout times 1. Still inside the configuration window, locate the **Blackout Time** section 2. Adjust the time range to control when SMS or email triggers are **paused** - Example: 09:00 PM to 6:00 AM 3. Messages outside this time range will **not send**, unless listed as exceptions ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445047996_5986ecad_image-20250523160323-276-1.png?width=2048&height=1273&name=1759445047996_5986ecad_image-20250523160323-276-1.png) > Tip: Use blackout times to avoid waking clients with messages in the middle of the night. --- ### Step 5: Review app shortcodes (optional) 1. Scroll to the bottom of the window 2. You’ll see **shortcodes** used in automated messages 3. These links help clients open apps directly from their email or SMS (iOS and Android) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445050461_cd7768b8_image-20250523160336-277-1.png?width=2048&height=1273&name=1759445050461_cd7768b8_image-20250523160336-277-1.png) --- ## Expected outcome Your email configuration will be updated with the correct sender info and blackout times. Clients will only receive messages during approved hours, and your messages will look polished and professional. --- ## FAQs **Q: What happens if I don’t set blackout hours?** A: All email and SMS triggers will send 24/7 — including overnight. **Q: Can I change this after onboarding?** A: Yes — you can update sender details or blackout times at any time through **Configurations**. **Q: Do blackout hours apply to manual emails too?** A: No — blackout only applies to **automated triggers**, not messages you send manually. --- **Still need help?** Reach out to our support team via [support@hapana.com](mailto:support@hapana.com) - [Member Management](https://support.hapana.com/member-management?hsLang=en#main-content) - [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) - [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) - [Edit Profile](https://support.hapana.com/member-management?hsLang=en#edit-profile) - [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) - [Other](https://support.hapana.com/member-management?hsLang=en#other) - [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) - [Client Page](https://support.hapana.com/member-management?hsLang=en#client-page) - [General](https://support.hapana.com/member-management?hsLang=en#general) - [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) - [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) - [Team Settings](https://support.hapana.com/member-management?hsLang=en#team-settings) - [Hapana Member Access Control (MAC) Doors](https://support.hapana.com/member-management?hsLang=en#hapana-member-access-control-mac-doors) - [Cash Drawer](https://support.hapana.com/member-management?hsLang=en#cash-drawer) - [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en#main-content) - [App](https://support.hapana.com/marketing-solutions?hsLang=en#app) - [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) - [Marketing](https://support.hapana.com/marketing-solutions?hsLang=en#marketing) - [Conversations](https://support.hapana.com/marketing-solutions?hsLang=en#conversations) - [Settings](https://support.hapana.com/marketing-solutions?hsLang=en#settings) - [Automations](https://support.hapana.com/marketing-solutions?hsLang=en#automations) - [Branded Solutions](https://support.hapana.com/branded-solutions?hsLang=en#main-content) - [Branded App](https://support.hapana.com/branded-solutions?hsLang=en#branded-app) - [Branded Kiosk](https://support.hapana.com/branded-solutions?hsLang=en#branded-kiosk) - [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) - [Website Embed Widgets](https://support.hapana.com/website-embed-widgets?hsLang=en) - [About us](https://hapana.com/about-us/) - [Careers](https://hapana.com/careers/) - [Contact us](https://hapana.com/contact-us/) - [Privacy policy](https://hapana.com/privacy-policy/) - [Terms & conditions](https://hapana.com/terms-and-conditions/) [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png "email-logo.png")](http://hapana.com?hsLang=en) Copyright © 2025, Hapana