--- title: How to Delete a Client Account description: Delete a Client Account Hapana --- [Skip to content](https://support.hapana.com/kb/article/711#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) # How to Delete a Client Account ## Overview Need to remove a client from your database? You can fully delete a client profile in CORE, but only after all linked items like memberships, packs, or outstanding payments are cleared. This guide walks you through the exact steps — and what to check first.   🎥 **Watch the walkthrough**: [Click here to watch on Loom](https://www.loom.com/share/634992c5f9814e979ab66df4e940b474) Or preview it below:   ## Prerequisites Before you begin: - You must have **admin access** to the Clients section - The client’s **active packages, memberships, or billing items** must be resolved or removed - You must confirm the client is not linked to **any active relations or waitlists** --- ## Step-by-step instructions --- ### Step 1: Find the client 1. Click **Clients** in the top nav 2. Use the search bar to locate the client’s name 3. Click on the client to open their profile 4. Go to the **Client Information** tab and scroll down to the bottom ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444952784_4715ca77_image-20250527152829-51-1.png?width=2048&height=1273&name=1759444952784_4715ca77_image-20250527152829-51-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444954387_ef510ef6_image-20250527152838-52-1.png?width=2048&height=1273&name=1759444954387_ef510ef6_image-20250527152838-52-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444955998_5da79e8f_image-20250527152851-53-1.png?width=2048&height=1273&name=1759444955998_5da79e8f_image-20250527152851-53-1.png) --- ### Step 2: Attempt to delete the client 1. Click the **Delete Account** toggle 2. If the client has unresolved items (e.g. active memberships, scheduled payments), a warning will pop up 3. You will need to resolve all listed items before you can proceed ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444957866_519d4675_image-20250527152903-54-1.png?width=2048&height=1273&name=1759444957866_519d4675_image-20250527152903-54-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444959386_4881b85c_image-20250527152914-55-1.png?width=2048&height=1273&name=1759444959386_4881b85c_image-20250527152914-55-1.png) > ⚠️ Tip: You cannot delete a client who still has: > > - Active or pending memberships > - Outstanding invoices > - Linked relationships or open packages --- ### Step 3: Finalize deletion 1. Once all items are resolved, scroll to the **Delete Account** section again 2. Click the toggle 3. Click **Confirm** when prompted 4. The client’s account and all associated data will be permanently deleted ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444961005_a73ff9fb_image-20250527152945-56-1.png?width=2048&height=1273&name=1759444961005_a73ff9fb_image-20250527152945-56-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444962569_f3b82d45_image-20250527152955-57-1.png?width=2048&height=1273&name=1759444962569_f3b82d45_image-20250527152955-57-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444964160_72a6261a_image-20250527153006-58-1.png?width=2048&height=1273&name=1759444964160_72a6261a_image-20250527153006-58-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444965712_b8e139d1_image-20250527153017-59-1.png?width=2048&height=1273&name=1759444965712_b8e139d1_image-20250527153017-59-1.png) --- ### Step 4: View deleted clients (optional) 1. Return to the **Clients** page 2. Switch to the **Deleted Clients** tab 3. You’ll see a list of accounts removed from the system ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444967274_20fee21f_image-20250527153028-60-1.png?width=2048&height=1273&name=1759444967274_20fee21f_image-20250527153028-60-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444968809_d25fc2d7_image-20250527153038-61-1.png?width=2048&height=1273&name=1759444968809_d25fc2d7_image-20250527153038-61-1.png) > Note: Deleted clients no longer appear in searches and cannot be restored once deleted. --- ## Expected outcome The client’s profile will be permanently removed from your active client list and database once all linked actions are resolved and the deletion is confirmed. --- ## FAQs **Q: Why can’t I delete a client?** A: They likely have active packages, memberships, or pending payments. Clear all these first before trying again. **Q: Can I recover a deleted client?** A: No — once deleted, a client account cannot be restored. Double-check before confirming deletion. **Q: Will this remove all payment history and class attendance?** A: Yes — deleting a client permanently removes their account history from CORE. --- **Still need help?** Reach out to our support team via [support@hapana.com](mailto:support@hapana.com)   - [Member Management](https://support.hapana.com/member-management?hsLang=en#main-content) - [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) - [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) - [Edit Profile](https://support.hapana.com/member-management?hsLang=en#edit-profile) - [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) - [Other](https://support.hapana.com/member-management?hsLang=en#other) - [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) - [Client Page](https://support.hapana.com/member-management?hsLang=en#client-page) - [General](https://support.hapana.com/member-management?hsLang=en#general) - [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) - [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) - [Team Settings](https://support.hapana.com/member-management?hsLang=en#team-settings) - [Hapana Member Access Control (MAC) Doors](https://support.hapana.com/member-management?hsLang=en#hapana-member-access-control-mac-doors) - [Cash Drawer](https://support.hapana.com/member-management?hsLang=en#cash-drawer) - [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en#main-content) - [App](https://support.hapana.com/marketing-solutions?hsLang=en#app) - [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) - [Marketing](https://support.hapana.com/marketing-solutions?hsLang=en#marketing) - [Conversations](https://support.hapana.com/marketing-solutions?hsLang=en#conversations) - [Settings](https://support.hapana.com/marketing-solutions?hsLang=en#settings) - [Automations](https://support.hapana.com/marketing-solutions?hsLang=en#automations) - [Branded Solutions](https://support.hapana.com/branded-solutions?hsLang=en#main-content) - [Branded App](https://support.hapana.com/branded-solutions?hsLang=en#branded-app) - [Branded Kiosk](https://support.hapana.com/branded-solutions?hsLang=en#branded-kiosk) - [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) - [Website Embed Widgets](https://support.hapana.com/website-embed-widgets?hsLang=en) - [About us](https://hapana.com/about-us/) - [Careers](https://hapana.com/careers/) - [Contact us](https://hapana.com/contact-us/) - [Privacy policy](https://hapana.com/privacy-policy/) - [Terms & conditions](https://hapana.com/terms-and-conditions/) [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png "email-logo.png")](http://hapana.com?hsLang=en) Copyright © 2025, Hapana