--- title: How to Open and Close the Cash Drawer description: cash drawer --- [Skip to content](https://support.hapana.com/kb/article/713#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [Cash Drawer](https://support.hapana.com/member-management?hsLang=en#cash-drawer) # How to Open and Close the Cash Drawer ## Overview Need to track in-person cash sales at your front desk? This guide walks you through how to **enable**, **open**, and **close** your cash drawer in CORE — so you can log cash payments, view daily totals, and stay on top of front desk transactions.   🎥 **Watch the walkthrough**: [Click here to watch on Loom](https://www.loom.com/share/8eacb2f65922444a82f3f41dd65e1180) Or preview it below:     ## Prerequisites Before you begin: - You must have **admin access** to **Account Settings** - Your team role must have permission to access the cash drawer - The **cash drawer setting** must be enabled in your configuration --- ## Step-by-step instructions --- ### Step 1: Enable the cash drawer feature 1. Click your **Location Name** 2. Go to **Account Settings \> Configurations** 3. Scroll to **Enable Cash Drawer** 4. Toggle it to **Yes** 5. Click **Save** ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443470010_3c622b7d_image-20250527155414-68-1.png?width=2048&height=1273&name=1759443470010_3c622b7d_image-20250527155414-68-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443471609_68d6848c_image-20250527155424-69-1.png?width=2048&height=1273&name=1759443471609_68d6848c_image-20250527155424-69-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443473167_54a4e6fd_image-20250527155436-70-1.png?width=2048&height=1273&name=1759443473167_54a4e6fd_image-20250527155436-70-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443474779_4cebaddd_image-20250527155445-71-1.png?width=2048&height=1273&name=1759443474779_4cebaddd_image-20250527155445-71-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443476384_43a8214e_image-20250527155456-72-1.png?width=2048&height=1273&name=1759443476384_43a8214e_image-20250527155456-72-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443477932_f5ff81c1_image-20250527155509-73-1.png?width=2048&height=1273&name=1759443477932_f5ff81c1_image-20250527155509-73-1.png) > Tip: This unlocks the drawer tool across your payments and POS screens. --- ### Step 2: Grant access to the cash drawer for team members 1. Go to **Team Settings** 2. Select a **Team Access Group** 3. Find the setting called **Enable access to cash drawer** 4. Turn it **on** and **Save** ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443479766_63ea60f2_image-20250527155521-74-1.png?width=2048&height=1273&name=1759443479766_63ea60f2_image-20250527155521-74-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443481337_52899acc_image-20250527155709-75-1.png?width=2048&height=1273&name=1759443481337_52899acc_image-20250527155709-75-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443482945_148c7756_image-20250527155721-76-1.png?width=2048&height=1273&name=1759443482945_148c7756_image-20250527155721-76-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443484721_219798b6_image-20250527155732-77-1.png?width=2048&height=1273&name=1759443484721_219798b6_image-20250527155732-77-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443486627_34b79ba9_image-20250527155743-78-1.png?width=2048&height=1273&name=1759443486627_34b79ba9_image-20250527155743-78-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443488221_6cf30d67_image-20250527155754-79-1.png?width=2048&height=1273&name=1759443488221_6cf30d67_image-20250527155754-79-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443490129_1b47331f_image-20250527155806-80-1.png?width=2048&height=1273&name=1759443490129_1b47331f_image-20250527155806-80-1.png) > Note: Only team members with this permission will be able to open or close the drawer. --- ### Step 3: Open a cash drawer 1. Go to **Payments \> Cash Drawer** 2. Click **Open Drawer** 3. Enter your **starting cash amount** (e.g., $500) 4. Click **Open** ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443491960_fee87aaa_image-20250527155823-81-1.png?width=2048&height=1273&name=1759443491960_fee87aaa_image-20250527155823-81-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443493246_967636fd_image-20250527155833-82-1.png?width=2048&height=1273&name=1759443493246_967636fd_image-20250527155833-82-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443494564_97f2f4de_image-20250527155844-83-1.png?width=2048&height=1273&name=1759443494564_97f2f4de_image-20250527155844-83-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443495814_9408b0f0_image-20250527155856-84-1.png?width=2048&height=1273&name=1759443495814_9408b0f0_image-20250527155856-84-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443497107_3d62d480_image-20250527155905-85-1.png?width=2048&height=1273&name=1759443497107_3d62d480_image-20250527155905-85-1.png) > Tip: You can leave the drawer open for the whole day or even a full week — it’s up to your reporting preferences. --- ### Step 4: Track sales and close the drawer 1. Process cash transactions through **New Sale** - Add a product or service - Choose a client - Select **Cash** as the payment method - Click **Confirm** 2. Go back to **Cash Drawer** 3. You’ll now see each sale logged, along with your running **cash total** 4. When you're ready, click **Close Drawer**, enter the **closing amount**, and finalize ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443498593_3573daf6_image-20250527155920-86-1.png?width=2048&height=1273&name=1759443498593_3573daf6_image-20250527155920-86-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443500114_44e60489_image-20250527155929-87-1.png?width=2048&height=1273&name=1759443500114_44e60489_image-20250527155929-87-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443501447_51ab32db_image-20250527155942-88-1.png?width=2048&height=1273&name=1759443501447_51ab32db_image-20250527155942-88-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443503031_da898e97_image-20250527160004-89-1.png?width=2048&height=1273&name=1759443503031_da898e97_image-20250527160004-89-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443504717_d9841d1b_image-20250527160018-90-1.png?width=2048&height=1273&name=1759443504717_d9841d1b_image-20250527160018-90-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443506529_c9e2040b_image-20250527160032-91-1.png?width=2048&height=1273&name=1759443506529_c9e2040b_image-20250527160032-91-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443508875_afc98e56_image-20250527160043-92-1.png?width=2048&height=1273&name=1759443508875_afc98e56_image-20250527160043-92-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443510701_5a912914_image-20250527160057-93-1.png?width=2048&height=1273&name=1759443510701_5a912914_image-20250527160057-93-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443512018_4f2134da_image-20250527160110-94-1.png?width=2048&height=1273&name=1759443512018_4f2134da_image-20250527160110-94-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443513822_140027e9_image-20250527160121-95-1.png?width=2048&height=1273&name=1759443513822_140027e9_image-20250527160121-95-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443515197_3ea51273_image-20250527160133-96-1.png?width=2048&height=1273&name=1759443515197_3ea51273_image-20250527160133-96-1.png) > Example: If you sold a t-shirt for $20, you’ll see it listed and reflected in your expected cash total. --- ## Expected outcome By following these steps, you’ll have a properly tracked and balanced cash drawer, which will help you reconcile daily or weekly front desk sales with confidence. --- ## FAQs **Q: Can I open more than one drawer at a time?** A: No — only one active cash drawer can be open per location at any time. **Q: What happens if I forget to close the drawer at the end of the day?** A: You can close it the next day, but it's best to do it daily for accurate reporting. **Q: Who can access the drawer?** A: Only staff with the **Enable access to cash drawer** setting toggled on in their team role. --- **Still need help?** Reach out to our support team via [support@hapana.com](mailto:support@hapana.com) - 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