--- title: How to Suspend a Membership description: suspend membership --- [Skip to content](https://support.hapana.com/kb/article/725#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) # How to Suspend a Membership ## Overview This guide shows you how to suspend a client’s membership in CORE — whether they’re going on holiday, recovering from injury, or just need a break. You’ll also learn how to apply a suspension fee and track all suspended memberships across your studio. 🎥 **Watch the walkthrough**: [Click here to watch on Loom](https://www.loom.com/share/e12803ae98214055a43086938c2e122e?sid=66948551-69d3-49ef-a4c6-bf8e6af2e67c) Or preview it below:   --- ### Prerequisites - Admin access to the **Clients** and **Reports** tabs - The client must have an active membership - You must know the desired suspension start and end dates --- ### How to suspend a membership ### 1. Open the client’s profile 1. Click **Clients** from the top menu 2. Search for the client by name, email, phone, or barcode 3. Click on their name to open the profile ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443169212_fd87ec65_image-20250529125418-96-1.png?width=2048&height=1273&name=1759443169212_fd87ec65_image-20250529125418-96-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443170678_a6422e27_image-20250529125425-97-1.png?width=2048&height=1273&name=1759443170678_a6422e27_image-20250529125425-97-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443172506_fe766890_image-20250529125431-98-1.png?width=2048&height=1273&name=1759443172506_fe766890_image-20250529125431-98-1.png) > Tip: You’ll land in the Payments tab by default ### 2. View the membership 1. Scroll to the **Memberships** section 2. Click the **eye icon** next to the active membership 3. This opens the membership details page ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443174319_5c1d26af_image-20250529125441-99-1.png?width=2048&height=1273&name=1759443174319_5c1d26af_image-20250529125441-99-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443176173_d0e26174_image-20250529125447-100-1.png?width=2048&height=1273&name=1759443176173_d0e26174_image-20250529125447-100-1.png) ### 3. Change the status to suspended 1. Next to **Current Status**, click the **pencil icon** 2. Select **Suspended** from the dropdown You’ll now see options for: - **Start date** of the suspension - **End date** (or no end date if open-ended) - **Suspension fee**, if applicable ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443178107_256bdf8c_image-20250529125455-101-1.png?width=2048&height=1273&name=1759443178107_256bdf8c_image-20250529125455-101-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443179887_2b357219_image-20250529125503-102-1.png?width=2048&height=1273&name=1759443179887_2b357219_image-20250529125503-102-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443181713_2ad064d5_image-20250529125509-103-1.png?width=2048&height=1273&name=1759443181713_2ad064d5_image-20250529125509-103-1.png) > Tip: Always align suspension dates with billing cycles to avoid overcharging. Hapana does not automatically prorate. ### 4. Add optional suspension fees You can charge: - A **one-time flat fee** (e.g., $30 total) - A **recurring fee** (e.g., $10 per week of suspension) Set your amount, frequency, and click **Update Status**. Then **Confirm** the change. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443183476_87c28b40_image-20250529125552-104-1.png?width=2048&height=1273&name=1759443183476_87c28b40_image-20250529125552-104-1.png) You’ll now see: - The membership status updated to **Suspended** - Future invoices updated with the suspension fee - The regular billing invoice paused during the suspension ### 5. View suspension history - Under the membership details, find the Payment Statistics section. - Click the **eye icon** to see all past and upcoming suspension periods. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443185385_f70a504a_image-20250529125559-105-1.png?width=2048&height=1273&name=1759443185385_f70a504a_image-20250529125559-105-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443188207_c0bc0af9_image-20250529125605-106-1.png?width=2048&height=1273&name=1759443188207_c0bc0af9_image-20250529125605-106-1.png) --- ### How to report on suspended memberships 1. Click **Reports** in the top nav 2. Under **Financial**, choose **Suspended Memberships Report** 3. Filter by date range to see upcoming or active suspensions 4. You’ll see client name, dates, and status at a glance ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443190248_5fad86c3_image-20250529125612-107-1.png?width=2048&height=1273&name=1759443190248_5fad86c3_image-20250529125612-107-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443192268_284afcd5_image-20250529125617-108-1.png?width=2048&height=1273&name=1759443192268_284afcd5_image-20250529125617-108-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443194108_e9b2d210_image-20250529125623-109-1.png?width=2048&height=1273&name=1759443194108_e9b2d210_image-20250529125623-109-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443195958_ea8a6977_image-20250529125629-110-1.png?width=2048&height=1273&name=1759443195958_ea8a6977_image-20250529125629-110-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443197795_504ba65e_image-20250529125634-111-1.png?width=2048&height=1273&name=1759443197795_504ba65e_image-20250529125634-111-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443199709_3277db7c_image-20250529125641-112-1.png?width=2048&height=1273&name=1759443199709_3277db7c_image-20250529125641-112-1.png) --- ### Expected outcome The client’s membership will be paused for the selected dates. Their regular payments will be paused, and any added suspension fees will generate as invoices. --- ### FAQs **Can I suspend a membership without an end date?** Yes — just leave the end date blank. You can update it later. **Will suspension fees charge automatically?** Yes — if you add a fee and save, invoices will generate according to the setup. **Can I view past suspensions?** Yes — they’re listed under the **Suspensions** tab in the membership view. --- **Still need help?** Reach out to our support team via [support@hapana.com](mailto:support@hapana.com) - [Member Management](https://support.hapana.com/member-management?hsLang=en#main-content) - [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) - [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) - [Edit Profile](https://support.hapana.com/member-management?hsLang=en#edit-profile) - [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) - [Other](https://support.hapana.com/member-management?hsLang=en#other) - [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) - [Client Page](https://support.hapana.com/member-management?hsLang=en#client-page) - [General](https://support.hapana.com/member-management?hsLang=en#general) - [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) - [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) - [Team Settings](https://support.hapana.com/member-management?hsLang=en#team-settings) - [Hapana Member Access Control (MAC) Doors](https://support.hapana.com/member-management?hsLang=en#hapana-member-access-control-mac-doors) - [Cash Drawer](https://support.hapana.com/member-management?hsLang=en#cash-drawer) - [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en#main-content) - [App](https://support.hapana.com/marketing-solutions?hsLang=en#app) - [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) - [Marketing](https://support.hapana.com/marketing-solutions?hsLang=en#marketing) - [Conversations](https://support.hapana.com/marketing-solutions?hsLang=en#conversations) - [Settings](https://support.hapana.com/marketing-solutions?hsLang=en#settings) - [Automations](https://support.hapana.com/marketing-solutions?hsLang=en#automations) - [Branded Solutions](https://support.hapana.com/branded-solutions?hsLang=en#main-content) - [Branded App](https://support.hapana.com/branded-solutions?hsLang=en#branded-app) - [Branded Kiosk](https://support.hapana.com/branded-solutions?hsLang=en#branded-kiosk) - [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) - [Website Embed Widgets](https://support.hapana.com/website-embed-widgets?hsLang=en) - [About us](https://hapana.com/about-us/) - [Careers](https://hapana.com/careers/) - [Contact us](https://hapana.com/contact-us/) - [Privacy policy](https://hapana.com/privacy-policy/) - [Terms & conditions](https://hapana.com/terms-and-conditions/) [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png "email-logo.png")](http://hapana.com?hsLang=en) Copyright © 2025, Hapana