--- title: How to Use the Check-in Report description: check-in report --- [Skip to content](https://support.hapana.com/kb/article/749#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) # How to Use the Check-in Report ##### **Overview** The **Check-in Report** shows who has checked in to your studio, how they did it, and when. It's a powerful tool to help you track attendance trends, follow up with inactive clients, and manage multi-location usage. This guide covers how to access, filter, and understand the report. 🎥 **Watch the walkthrough**: [Click here to watch on Loom](https://www.loom.com/share/cb42597595b64bd98e95334b85a14071) Or preview it below: --- Prerequisites - Access to the **Reports** tab in CORE - Reporting permissions for **Client & Attendance** - Clients must be using some form of check-in (kiosk, app, or desktop) --- ### Step-by-step instructions #### 1. Open the check-in report 1. Click on **Reports** in the top navigation bar 2. Under the **Client and Attendance** section, select **Client Check-in** 3. Set your desired **date range** at the top > Tip: You can only pull data for up to 6 months at a time. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444984906_e80f9a0a_image-20250530141951-118-1.png?width=670&height=416&name=1759444984906_e80f9a0a_image-20250530141951-118-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444986649_cc8a9ac7_image-20250530141958-119-1.png?width=670&height=416&name=1759444986649_cc8a9ac7_image-20250530141958-119-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444988505_3746c73b_image-20250530142017-120-1.png?width=670&height=416&name=1759444988505_3746c73b_image-20250530142017-120-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444990307_50a94bf9_image-20250530142024-121-1.png?width=670&height=416&name=1759444990307_50a94bf9_image-20250530142024-121-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444991946_567c712e_image-20250530142030-122-1.png?width=670&height=416&name=1759444991946_567c712e_image-20250530142030-122-1.png) --- #### 2. Choose your view format You’ll see **four report versions**, but most users use the first two: - **Detailed Report** See every individual check-in during the date range. This includes: - Client name and info - How they checked in (e.g. app, kiosk, widget) - The class attended and check-in time - Any flags or alerts (e.g. failed payment, warning icon) - **Summary by Client** Shows total check-ins per client within your set range. This helps you spot: - Who’s consistently showing up - Who’s gone quiet - Who’s checking in with issues (e.g. payment alerts) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444993570_345e67b3_image-20250530142039-123-1.png?width=670&height=416&name=1759444993570_345e67b3_image-20250530142039-123-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444995066_dbf4c86a_image-20250530142049-124-1.png?width=670&height=416&name=1759444995066_dbf4c86a_image-20250530142049-124-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444996619_9136235f_image-20250530142055-125-1.png?width=670&height=416&name=1759444996619_9136235f_image-20250530142055-125-1.png) --- #### 3. Add extra info (optional) Click **Edit Report Settings** in the top-right to include more columns, such as: - Membership or package details - Home studio (useful for multisite operators) - Staff or trainer information tied to the class - Client custom fields ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444998113_01c6e98a_image-20250530142102-126-1.png?width=670&height=416&name=1759444998113_01c6e98a_image-20250530142102-126-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759444999703_826371b8_image-20250530142109-127-1.png?width=670&height=416&name=1759444999703_826371b8_image-20250530142109-127-1.png) --- #### 4. Use other views as needed - **Summary by Period** Breaks down the total number of check-ins across your date range: - How many were valid - How many had failed payments or alerts - **Corporate Usage** Shows clients visiting **your studio from other locations** in your brand. Useful for: - Franchise models or multi-site setups - Seeing where members are cross-training ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445001532_8be65d7c_image-20250530142116-128-1.png?width=670&height=416&name=1759445001532_8be65d7c_image-20250530142116-128-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445003052_308ab45e_image-20250530142123-129-1.png?width=670&height=416&name=1759445003052_308ab45e_image-20250530142123-129-1.png) ### **Columns Explained** | **Column** | **Description** | | --- | --- | | **S. No.** | Serial number for each check-in record. | | **Full Name** | Client's complete name as recorded in the system. | | **Email** | Client's email address. | | **First Name** | Client's first name. | | **Last Name** | Client's last name. | | **Phone** | Client's phone number. | | **Event Name** | Name of the session, event, or package used for check-in. | | **Attendance Date** | Date when the client checked in. | | **Attendance Time** | Time of the check-in event. | | **Class Time** | Scheduled time of the class or session. | | **Barcode** | Unique barcode ID assigned to the client. | | **Check-in Type** | Type of check-in. | | **Attendance Source** | Source through which the attendance was recorded (e.g., Mobile - Contactless, Web - Session, Mobile - Session).  | | **2 Part Auth** | Indicates whether two-factor authentication is enabled for the client. | --- #### **Expected outcome** After following these steps, you'll have a clear picture of: - Who’s checking in and how often - Who has payment or profile issues at check-in - Where your clients are checking in from (especially for multi-site studios) --- #### **FAQs** **Q: What’s the difference between “detailed” and “summary by client”?** A: Detailed shows every individual check-in. Summary shows total check-ins per person during your date range. **Q: Can I see who checked in from another location?** A: Yes! Use the **Corporate Usage** tab to see who’s visiting from other studios in your brand. **Q: Why don’t I see any data for a full year?** A: The check-in report only allows up to **6 months at a time**. --- **Still need help?** Reach out to our support team via [support@hapana.com](mailto:support@hapana.com) - [Member Management](https://support.hapana.com/member-management?hsLang=en#main-content) - [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) - [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) - [Edit Profile](https://support.hapana.com/member-management?hsLang=en#edit-profile) - [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) - [Other](https://support.hapana.com/member-management?hsLang=en#other) - [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) - [Client Page](https://support.hapana.com/member-management?hsLang=en#client-page) - [General](https://support.hapana.com/member-management?hsLang=en#general) - [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) - [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) - [Team Settings](https://support.hapana.com/member-management?hsLang=en#team-settings) - [Hapana Member Access Control (MAC) Doors](https://support.hapana.com/member-management?hsLang=en#hapana-member-access-control-mac-doors) - [Cash Drawer](https://support.hapana.com/member-management?hsLang=en#cash-drawer) - [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en#main-content) - [App](https://support.hapana.com/marketing-solutions?hsLang=en#app) - [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) - [Marketing](https://support.hapana.com/marketing-solutions?hsLang=en#marketing) - [Conversations](https://support.hapana.com/marketing-solutions?hsLang=en#conversations) - [Settings](https://support.hapana.com/marketing-solutions?hsLang=en#settings) - [Automations](https://support.hapana.com/marketing-solutions?hsLang=en#automations) - [Branded Solutions](https://support.hapana.com/branded-solutions?hsLang=en#main-content) - [Branded App](https://support.hapana.com/branded-solutions?hsLang=en#branded-app) - [Branded Kiosk](https://support.hapana.com/branded-solutions?hsLang=en#branded-kiosk) - [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) - [Website Embed Widgets](https://support.hapana.com/website-embed-widgets?hsLang=en) - [About us](https://hapana.com/about-us/) - [Careers](https://hapana.com/careers/) - [Contact us](https://hapana.com/contact-us/) - [Privacy policy](https://hapana.com/privacy-policy/) - [Terms & conditions](https://hapana.com/terms-and-conditions/) [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png "email-logo.png")](http://hapana.com?hsLang=en) Copyright © 2025, Hapana