--- title: CORE | Manage Waitlists and Cancel Sessions description: manage waitlists --- [Skip to content](https://support.hapana.com/kb/article/794#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) # CORE | Manage Waitlists and Cancel Sessions ## Overview This article explains how to use **waitlists** for full sessions and how to **cancel or delete sessions** from your CORE schedule. It covers adding and managing clients on the waitlist, auto-confirmation options, and the difference between cancellation and deletion. 🎥 **Watch the walkthrough:** [Click here to watch on Loom](https://www.loom.com/share/fc237e5e74f5434da8df594a1b01ba86) Or preview it below:   ## Prerequisites - A scheduled class with a capacity limit - Waitlist settings configured under your account preferences --- ## Step-by-step instructions --- ### Step 1: Add clients to the waitlist 1. Go to **Schedule** 2. Click on a class that is **fully booked** (e.g. 30/30 capacity) 3. The **Waitlist** button will appear 4. Click **Waitlist** and search for a client 5. Select the client and click **Add Client** 6. Repeat to add more clients > Tip: You can drag and drop to reorder clients in the waitlist.   ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443735951_71012ed6_image-20250606162136-83-1.png?width=2048&height=769&name=1759443735951_71012ed6_image-20250606162136-83-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443737507_85190e9f_image-20250606162145-84-1.png?width=2048&height=769&name=1759443737507_85190e9f_image-20250606162145-84-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443738863_58b3ab39_image-20250606162153-85-1.png?width=2048&height=769&name=1759443738863_58b3ab39_image-20250606162153-85-1.png)     --- ### Step 2: How the waitlist works - Once a client drops out, the **first person** on the waitlist is notified - You can configure settings so: - Clients are **automatically added** to the session - Clients must **accept or decline** the spot - If declined, the next person on the list is notified > Tip: You can manually remove clients from the waitlist at any time. --- ### Step 3: Cancel or delete sessions 1. In the **Schedule**, find the session you want to modify 2. Click the **Pencil Icon** 3. Choose either: - **Edit Only This Session** — brings up **Cancel** and **Delete** options - **Edit or Future Sessions** — shows **Delete** only   ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443740209_e35f2f12_image-20250606162208-86-1.png?width=2048&height=769&name=1759443740209_e35f2f12_image-20250606162208-86-1.png) ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443741792_ae022997_image-20250606162215-87-1.png?width=2048&height=769&name=1759443741792_ae022997_image-20250606162215-87-1.png)   ### Cancel - The session remains on the schedule - Marked as **Cancelled** - Clients cannot view who was booked in ### Delete - The session is **fully removed** from the schedule --- ### Step 4: Hide cancelled sessions 1. Click the **Cog Icon** in the schedule view 2. Select **Hide Cancelled Sessions** 3. Locate the cancelled session 4. Toggle **Hide** and click **Confirm** > Tip: Hiding helps keep your schedule clean for staff and clients. ![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759443743508_c4125ac7_image-20250606162229-88-1.png?width=2048&height=769&name=1759443743508_c4125ac7_image-20250606162229-88-1.png) --- ## Expected outcome Waitlists are efficiently managed with flexible confirmation rules. Cancelled sessions remain visible (or hidden) for recordkeeping, while deleted sessions are removed completely. --- ## FAQs **Q: Why can't I add someone to the waitlist?** A: The session must be full before the **Waitlist** button appears. **Q: What happens when I cancel a session?** A: It stays on the schedule as "Cancelled" unless you choose to hide it. **Q: What’s the difference between cancel and delete?** A: **Cancel** keeps the record visible; **delete** erases it completely. --- **Still need help?** Reach out to our support team via [support@hapana.com](mailto:support@hapana.com) - [Member Management](https://support.hapana.com/member-management?hsLang=en#main-content) - [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) - [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) - [Edit Profile](https://support.hapana.com/member-management?hsLang=en#edit-profile) - [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) - [Other](https://support.hapana.com/member-management?hsLang=en#other) - [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) - [Client Page](https://support.hapana.com/member-management?hsLang=en#client-page) - [General](https://support.hapana.com/member-management?hsLang=en#general) - [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) - [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) - [Team Settings](https://support.hapana.com/member-management?hsLang=en#team-settings) - [Hapana Member Access Control (MAC) Doors](https://support.hapana.com/member-management?hsLang=en#hapana-member-access-control-mac-doors) - [Cash Drawer](https://support.hapana.com/member-management?hsLang=en#cash-drawer) - [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en#main-content) - [App](https://support.hapana.com/marketing-solutions?hsLang=en#app) - [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) - [Marketing](https://support.hapana.com/marketing-solutions?hsLang=en#marketing) - [Conversations](https://support.hapana.com/marketing-solutions?hsLang=en#conversations) - [Settings](https://support.hapana.com/marketing-solutions?hsLang=en#settings) - [Automations](https://support.hapana.com/marketing-solutions?hsLang=en#automations) - [Branded Solutions](https://support.hapana.com/branded-solutions?hsLang=en#main-content) - [Branded App](https://support.hapana.com/branded-solutions?hsLang=en#branded-app) - [Branded Kiosk](https://support.hapana.com/branded-solutions?hsLang=en#branded-kiosk) - [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) - [Website Embed Widgets](https://support.hapana.com/website-embed-widgets?hsLang=en) - [About us](https://hapana.com/about-us/) - [Careers](https://hapana.com/careers/) - [Contact us](https://hapana.com/contact-us/) - [Privacy policy](https://hapana.com/privacy-policy/) - [Terms & conditions](https://hapana.com/terms-and-conditions/) [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png "email-logo.png")](http://hapana.com?hsLang=en) Copyright © 2025, Hapana