---
title: Configure Waitlist Promotion Method and Time Window
description: Hapana Waitlist Promotion Method
---

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# Configure Waitlist Promotion Method and Time Window

### Overview

This article shows you how to configure the **Waitlist Promotion Method** so you can choose how clients are promoted from the waitlist when a spot opens up.

You’ll learn how to set whether clients are promoted automatically or given a set amount of time to confirm - this will help you manage class attendance efficiently while giving clients flexibility.

**Please note:**  
The **Automatically Confirm Waitlist Clients** setting has been renamed to **Waitlist Promotion Method** for better clarity.

The setting options have also been updated:

- **"Yes"** is now called "**Automatic Confirmation**"
- **"No"** is now called "**Confirmation Window**"

Your existing settings will stay exactly the same after this update:

- If your setting was **"Yes,"** it will continue as **Automatic Confirmation**
- If your setting was **"No,"** it will continue as **Confirmation Window** (with a default 2 hour confirmation window)

 Prerequisites

- Access to **Core \> Account Settings \> Configuration**.
- Permission to update waitlist settings for your business.

### How to Configure the Waitlist Promotion Method

##### **Go to Account Settings**

1. Log in to your **Core** account.
2. Click on **Account Settings**.
3. Select **Configuration** from the menu.

![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445284521_d8674ae7_image-20250717155640-4-1.png?width=670&height=330&name=1759445284521_d8674ae7_image-20250717155640-4-1.png)

##### **Find Waitlist Promotion Method**

1. Scroll to **Business Profile \> Click Edit**
2. Find the section for **Waitlist Promotion Method**
3. You’ll see two options:
   
     - **Automatic Confirmation**: Clients are auto-promoted as soon as a spot opens.
     - **Confirmation Window**: Clients have a set time to confirm before the next client is offered the spot.

![Article image](https://support.hapana.com/hubfs/Knowledge%20Base%20Import/1759445286865_8e3d49db_Screenshot-2025-07-17-at-4-01-52PM-1.png)

##### **Set your preferred method**

1. Choose either **Automatic Confirmation** or **Confirmation Window** based on your preference.

> Tip: *Automatic Confirmation* means that clients don’t need to take action as they are added right away.

##### **If using Confirmation Window, configure time limit**

1. If you choose **Confirmation Window**, a new field appears:  
   **Length of Time for Client to Confirm Waitlist Promotion**.
2. Enter a number (e.g., 2) and select **Minutes** or **Hours** from the dropdown.
3. When done, click **Save**.

**Please note:** The default is 2 hours but you can adjust it as needed.

![Article image](https://support.hapana.com/hs-fs/hubfs/Knowledge%20Base%20Import/1759445288304_05892f72_image-20250717160255-7-1.png?width=670&height=134&name=1759445288304_05892f72_image-20250717160255-7-1.png)

 Expected Outcome

Once saved, your waitlist promotion behavior will reflect your selected method.  
Clients will either be auto-promoted or given the time window you specified to confirm their spot.

 FAQs

**Q: What happens if a client doesn’t confirm in time?**  
A: The system will remove them from the waitlist and offer the spot to the next client automatically.

**Q: Can I change the time window later?**  
A: Yes! You can return to this setting anytime and update the duration.

**Q: Will this change affect current waitlist promotions?**  
A: No, it only applies from when you save your changes going forward.

---

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