--- title: Set Up and Use the Zoom Integration for Live Sessions description: Zoom integration Hapana --- [Skip to content](https://support.hapana.com/kb/article/86#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) # Set Up and Use the Zoom Integration for Live Sessions ## Overview Hapana’s Zoom integration makes it easy to live-stream virtual and digital sessions, helping you stay connected with your clients wherever they are. This step-by-step guide will walk you through creating your Zoom Pro account, linking it to your Hapana business profile, and enabling Zoom meetings for your scheduled sessions. > Important: Please include a liability disclaimer at the beginning of each Zoom session. Your standard waiver may not cover clients working out from home. Consult your legal team for guidance. Quick Links: - [Sign up for Zoom](https://zoom.us/signup) - [Zoom Pro Plan](https://zoom.us/buy?plan=pro&from=pro) - [Zoom Support](https://support.zoom.us/) --- ## Prerequisites - A **Zoom Pro account** (one per location) - An active **Hapana business subscription** - Admin or Owner access to your **Hapana facility profile** --- ### Step 1: Sign Up for a Zoom Account 1. Go to [https://zoom.us](https://zoom.us) 2. Sign up using your **work email address** 3. Skip the "Invite Colleagues" screen 4. You now have a **Basic Zoom account** 5. Click **My Account** in the top-right menu 6. Navigate to [Plans & Pricing](https://zoom.us/pricing) 7. Purchase the **Zoom Pro Plan** 8. You can also [download the Zoom apps](https://zoom.us/download#client_4meeting) or use the browser version > Tip: Use the free plan to test live-streaming before purchasing Pro. --- ### Step 2: Test a Live Stream Before integrating Zoom with Hapana, do a test run. - Use a laptop, phone, or tablet with a camera - Consider a **tripod** and **Bluetooth headset** for better quality - Check [Zoom’s Camera Setup Guide](https://support.zoom.us/hc/en-us/sections/200521865-Video)   **Test steps:** 1. Log in to Zoom 2. Click **Host a Meeting** \> **With Video On** 3. Join with computer or device audio 4. Find and copy the **Meeting ID** 5. Share it with a test participant 6. Join the meeting from another device and test video/audio range > Tip: Place your device near your music source if streaming a fitness class. --- ### Step 3: Connect Zoom to Your Hapana Profile 1. Log in at [core.hapana.com](https://core.hapana.com/) 2. Click your business name in the top-right 3. Go to **Account Settings** 4. Click the **Integrations** tab 5. Find **Zoom** and click **Install** 6. Authorize Hapana to access Zoom (you'll be redirected to Zoom login) 7. Click **Authorize** in the popup 8. Return to Hapana, click **Connected**, choose a Zoom user, and click **Save** > Note: Each CORE location needs its own Zoom Pro account. --- ### Step 4: Enable Zoom for Virtual Sessions 1. In **Schedule**, click the **cog wheel (Schedule Settings)** \> **List View** 2. For each session, check the **Zoom Enabled** box 3. Choose: - **New Zoom Meeting** (auto-generated by Hapana) - **Existing Zoom Join URL** (manually created meetings) > Note: Editing, canceling, or deleting a session will disconnect the Zoom link. You’ll need to re-enable it. --- ### Step 5: Start a Scheduled Live Stream 1. Instructors log into Hapana 2. Go to **Schedule** \> **List View** or **Trainer View** 3. Click **Start Zoom** next to the session > Tip: Encourage instructors to review Zoom host controls **Key host controls:** - Mute/Unmute - Start/Stop Video - Share Screen - Participants - Chat > Tip: Share your computer’s sound using this guide --- ### Step 6: How Clients Join Zoom from the App 1. Clients log into your **facility app** 2. Go to **My Bookings** and select a session 3. Tap **Join Live** (available 30 minutes before start) - If Zoom is installed, the app launches automatically - If not, they’ll be prompted to download it > Clients can also log in via [hapana.com](http://hapana.com?hsLang=en), go to Session Listings, and join Zoom from there. --- ### Troubleshooting **Installation Issues** - Make sure you're logged into **both Hapana and Zoom** - If errors occur, repeat the steps from the beginning - Still stuck? Contact [**support@hapana.com**](mailto:support@hapana.com)   **Usage Issues** - Confirm the session is **Zoom Enabled** - Ensure you're using the correct Zoom account - Check for an **active Zoom subscription** --- ### How to Uninstall Zoom Integration 1. Go to [Zoom App Marketplace](https://marketplace.zoom.us/user/dashboard/installed-apps) 2. Log in with your Zoom account 3. Navigate to **Installed Apps** 4. Find **Hapana**, then click **Uninstall** --- ## FAQs **Q: Do I need a separate Zoom Pro account for each Hapana location?** A: Yes. Each CORE location must be linked to its own Zoom Pro account to properly manage and host live streaming sessions. **Q: What happens if I edit or cancel a Zoom-enabled session in Hapana?** A: Editing, canceling, or deleting a session will automatically disconnect the Zoom link. You'll need to re-enable Zoom for that session manually to restore the connection. **Q: Can clients join the Zoom session without downloading the Zoom app?** A: Yes, clients can join via their browser if they don’t have the Zoom app installed. 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