--- title: Get Live Payment Status description: Manually refresh payment status --- [Skip to content](https://support.hapana.com/manually-refresh-a-payment-status#main-content) English Show submenu for translations [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png)](https://info.hapana.com/en?hsLang=en) Open main navigation Close main navigation - English Show submenu for translations - [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) [Submit Ticket](https://21gxv.share.hsforms.com/2-8HozJXMSTW8kaFHC32eaw) Hapana Help | Find answers here - There are no suggestions because the search field is empty. 1. [Hapana Knowledge Base](https://support.hapana.com/?hsLang=en) 2. [Member Management](https://support.hapana.com/member-management?hsLang=en) 3. [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) # Get Live Payment Status #### **Overview** Sometimes a payment sits on ***Processing*** for longer than expected. This usually happens because the overnight system that checks payment statuses hasn't run yet, or the payment gateway itself is still working on it. Instead of waiting, you can now pull the live status straight from the payment gateway with a single click, so you and the studio know exactly where a payment stands. Prerequisites - Access to the Hapana dashboard with permission to view ***Payments***. - The payment must have gone through ***Ezypay*** or ***Stripe***. - The payment's current status must be ***Processing*** or ***Refund Scheduled***. - Enough time must have passed since the payment was taken: about ***1 minute*** for card payments, or about ***3 days*** for bank payments. The refresh icon won't show up before then. --- #### **Step 1: Find the Payment** - Log in to your Hapana dashboard. - Click the ***Payments*** tab. - Open the payment you want to check. You'll find it under: 1. ***Payments \> Retail Dashboard \> Payment History*: *Payment Log*** 2. ***Clients \> Client Profile: Payment Log*** 3. ***Single Payment Details*** 4. ***Payment Gateway Attempts pop-up.*** You can also spot flagged payments in *Reports*  \> ***Net Revenue +In Processing Transactions.*** --- #### **Step 2: Spot the Red Refresh Icon** Next to any payment still sitting on ***Processing*** or ***Refund Scheduled***, you'll see a small red refresh icon. Hovering over it turns it blue and shows the tooltip ***“Refresh to get current payment status.”*** ![](https://support.hapana.com/hs-fs/hubfs/Refresh%20Icon-png.png?width=402&height=269&name=Refresh%20Icon-png.png) **Tip:** The refresh icon only appears once the gateway has had time to settle the payment - about 1 minute for card payments and about 3 days for bank payments. It only shows up for Ezypay and Stripe Express payments that are still Processing or Refund Scheduled. --- #### **Step 3: Click Refresh** - Click the red refresh icon. - Hapana reaches out directly to ***Ezypay*** or ***Stripe*** to pull the current status of that payment. - If the status has changed (for example, from ***Processing*** to ***Paid*** or ***Failed***), Hapana updates it automatically. ![](https://support.hapana.com/hs-fs/hubfs/image-png-Aug-05-2026-12-03-37-8561-PM.png?width=670&height=330&name=image-png-Aug-05-2026-12-03-37-8561-PM.png) ![](https://support.hapana.com/hs-fs/hubfs/image-png-Aug-05-2026-12-04-59-7583-PM.png?width=670&height=330&name=image-png-Aug-05-2026-12-04-59-7583-PM.png) --- #### **Step 4: Check the Result** - If the payment has cleared, the status updates right away for example, to ***Paid***. - If a refund was requested while the payment was still ***Processing***, refreshing also checks whether the payment has since gone through. If it has, Hapana automatically continues that refund for you. This is the same as the usual overnight process, just instant. - If the status doesn't change, the gateway still has it listed as ***Processing***. Wait a little longer and try again, or check the ***Payment Gateway Attempts*** pop-up for more detail. --- #### **Expected Outcome** Once you refresh, the payment status in Hapana matches the live status from Ezypay or Stripe Express. A cleared payment shows as ***Paid***, a failed one shows as ***Failed***, and any refund that was waiting on a ***Processing*** payment carries on automatically as soon as that payment is confirmed. - [Member Management](https://support.hapana.com/member-management?hsLang=en#main-content) - [Account Settings](https://support.hapana.com/member-management?hsLang=en#account-settings) - [Client Accounts](https://support.hapana.com/member-management?hsLang=en#client-accounts) - [Edit Profile](https://support.hapana.com/member-management?hsLang=en#edit-profile) - [Retail Configurations](https://support.hapana.com/member-management?hsLang=en#retail-configurations) - [Other](https://support.hapana.com/member-management?hsLang=en#other) - [Schedule](https://support.hapana.com/member-management?hsLang=en#schedule) - [Client Page](https://support.hapana.com/member-management?hsLang=en#client-page) - [General](https://support.hapana.com/member-management?hsLang=en#general) - [Reporting](https://support.hapana.com/member-management?hsLang=en#reporting) - [Retail Dashboard](https://support.hapana.com/member-management?hsLang=en#retail-dashboard) - [Team Settings](https://support.hapana.com/member-management?hsLang=en#team-settings) - [Hapana Member Access Control (MAC) Doors](https://support.hapana.com/member-management?hsLang=en#hapana-member-access-control-mac-doors) - [Cash Drawer](https://support.hapana.com/member-management?hsLang=en#cash-drawer) - [Marketing Solutions](https://support.hapana.com/marketing-solutions?hsLang=en#main-content) - [App](https://support.hapana.com/marketing-solutions?hsLang=en#app) - [Contacts](https://support.hapana.com/marketing-solutions?hsLang=en#contacts) - [Marketing](https://support.hapana.com/marketing-solutions?hsLang=en#marketing) - [Conversations](https://support.hapana.com/marketing-solutions?hsLang=en#conversations) - [Settings](https://support.hapana.com/marketing-solutions?hsLang=en#settings) - [Automations](https://support.hapana.com/marketing-solutions?hsLang=en#automations) - [Branded Solutions](https://support.hapana.com/branded-solutions?hsLang=en#main-content) - [Branded App](https://support.hapana.com/branded-solutions?hsLang=en#branded-app) - [Branded Kiosk](https://support.hapana.com/branded-solutions?hsLang=en#branded-kiosk) - [Hapana Hub](https://support.hapana.com/hapana-hub?hsLang=en) - [Website Embed Widgets](https://support.hapana.com/website-embed-widgets?hsLang=en) - [About us](https://hapana.com/about-us/) - [Careers](https://hapana.com/careers/) - [Contact us](https://hapana.com/contact-us/) - [Privacy policy](https://hapana.com/privacy-policy/) - [Terms & conditions](https://hapana.com/terms-and-conditions/) [![email-logo.png](https://support.hapana.com/hs-fs/hubfs/hapana_2022/email_2022/footer%20logo.png?width=300&height=78&name=footer%20logo.png "email-logo.png")](http://hapana.com?hsLang=en) Copyright © 2025, Hapana